State lawmakers looking into jobless benefit delays

State lawmakers looking into jobless benefit delays

fox5sandiego.com

state capitol califSACRAMENTO – Panicked Californians inundated the state’s unemployment agency with 20 times the normal volume of phone calls after a botched computer upgrade delayed jobless checks and crippled parts of the department’s website.

Call attempts surged after the Labor Day launch of a new system to process ongoing benefits claims. At its peak, nearly 6 million calls were made in just one week. The crush of calls was so heavy that people had to dial an average of 40 times just to get through to a recorded message.

These are among the key findings of a legislative report that detailed problems with the California Employment Development Department’s rollout of a $110-million software upgrade. The report will be at the heart of a hearing Wednesday in Sacramento in which state lawmakers will delve into the cause of the meltdown.

“It’s unbelievable how bad this is,” said Assemblyman Curt Hagman (R-Chino Hills)…

View original post 339 more words

Advertisements

Comments are closed.